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Contact Center Technology
Contact Center Technology
Curriculum
5 Sections
5 Lessons
10 Weeks
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Module 1 : Understanding Contact Center Technology
2
1.1
Module 1 : Understanding Contact Center Technology
3 Hours
1.2
Quiz : Understanding Contact Center Technology
45 Minutes
10 Questions
Module 2 : Contact Center Architecture & Core Components
2
2.1
Module 2 : Contact Center Architecture & Core Components
3 Hours
2.2
Quiz : Contact Center Technology – Components & Architecture
60 Minutes
10 Questions
Module 3 : Telephony Basics for Contact Centers
2
3.1
Module 3 : Telephony Basics for Contact Centers
3 Hours
3.2
Quiz : Telephony Basics for Contact Centers
45 Minutes
10 Questions
Module 4 : Telephony Integration with Contact Center
2
4.1
Module 4 : Telephony Integration with Contact Center
3 Hours
4.2
Quiz : Telephony Integration with Contact Center
10 Questions
Module 5 : Deep Dive – ISDN, VoIP & SIP Protocols
2
5.1
Module 5 : Deep Dive – ISDN, VoIP & SIP Protocols
3 Hours
5.2
Quiz : Deep Dive – ISDN, VoIP & SIP Protocols
45 Minutes
10 Questions
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