Curriculum
- 8 Sections
- 39 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- Introduction Session1
- Computing System Fundamentals8
- 2.1Computing EcoSystems3 Hours
- 2.2Quiz-Computing EcoSystems45 Minutes10 Questions
- 2.3Systems Training4 Hours
- 2.4Quiz-Systems Training45 Minutes10 Questions
- 2.5Understanding Datacenters3 Hours
- 2.6Quiz-Understanding Datacenters45 Minutes10 Questions
- 2.7General Computing Concepts4 Hours
- 2.8Quiz-General Computing Concepts45 Minutes10 Questions
- Computer Networking Fundamentals12
- 3.1Session-1 Introduction To Computer Network3 Hours
- 3.2Quiz-Introduction to Computer Network1 Hour20 Questions
- 3.3Session-2 Network Reference Model3 Hours
- 3.4Quiz-Network Reference Model45 Minutes10 Questions
- 3.5Session-3 Transmission Media3 Hours
- 3.6Quiz-Transmission Media45 Minutes10 Questions
- 3.7Session-4 Networking Devices3 Hours
- 3.8Quiz-Network Devices45 Minutes10 Questions
- 3.9Session-6 IP Addressing3 Hours
- 3.10Quiz-IP Addressing1 Hour28 Questions
- 3.11Session-7 Introduction to IPV63 Hours
- 3.12Quiz-IPV645 Minutes10 Questions
- Contact Center Technology & VoIP14
- 4.1Module 1 : Understanding Contact Center Technology3 Hours
- 4.2Quiz – Understanding Contact Center Technology45 Minutes10 Questions
- 4.3Module 2 : Contact Center Architecture & Core Components3 Hours
- 4.4Quiz-Contact Center Architecture & Core Components45 Minutes10 Questions
- 4.5Module 3 : Telephony Basics for Contact Centers3 Hours
- 4.6Quiz -Telephony Basics for Contact Centers45 Minutes10 Questions
- 4.7Module 4 : Telephony Integration with Contact Center3 Hours
- 4.8Quiz-Telephony Integration with Contact Center45 Minutes10 Questions
- 4.9Module 5 : Deep Dive – ISDN, VoIP & SIP Protocols3 Hours
- 4.10Quiz -Deep Dive – ISDN, VoIP & SIP Protocols45 Minutes10 Questions
- 4.11Voice Over Internet Protocol (VOIP)3 Hours
- 4.12Quiz-Voice Over Internet Protocol (VOIP)45 Minutes10 Questions
- 4.13Integrated Services Digital Network (ISDN)3 Hours
- 4.14Telephony Media – FAQ’s3 Hours
- Soft Skills4
- Employability Skills11
- 6.1Upspir-Employability Skills3 Hours
- 6.2Quiz-Employability Skills45 Minutes10 Questions
- 6.3Customer Centricity and customer Handling Skills3 Hours
- 6.4Quiz-Customer Centricity and customer Handling Skills45 Minutes20 Questions
- 6.5Time and Task managment3 Hours
- 6.6Documentation Skills – Ms Word & GDocs3 Hours
- 6.7Quiz – Documentation Skills – MS Word and G Docs2 Days3 Questions
- 6.8Dcoumentation Skill Ms Excel & G Sheet3 Hours
- 6.9Quiz –Documentation Skills – MS Excel and G Sheet2 Days6 Questions
- 6.10Documentation Skills Presntation3 Hours
- 6.11Quiz – Documentation Skills – Ms Power Point2 Days7 Questions
- Work Attitude2
- Acefone Product10
- 8.1Day-1: Introduction to Cloud Telephony2 Hours
- 8.2Day-2:Telephony Basics and portal overview2 Hours
- 8.3Day-3:HPBX(Incoming and Click to Call)3 Hours
- 8.4Day-4 : Call Broadcast and CDR3 Hours
- 8.5Day-5 : Dialer System Overview & Reporting3 Hours
- 8.6Day-6 : Dialer Systems Setup3 Hours
- 8.7Day-7 : APIs and webhooks in Cloud Telephony3 Hours
- 8.8Day-8 : Recap and Use Cases of common APIs3 Hours
- 8.9Day-9 : Adhoc & Miscellaneous Solutions in Cloud Telephony3 Hours
- 8.10Day-10 : Troubleshooting Common Issues3 Hours
Instructor
₹ 63,000.00₹ 45,000.00
